The course is offered to people who need to learn how to control their temper when they find themselves challenged or in conflict. We get angry from time to time and get offended by people’s words, behaviour or attitude and feel anger and resentment. The way we react to the feeling of anger, how we control our emotions and our communications skills are essential in managing our angry and frustrated emotions. The solution is not to stop getting angry, but to learn how to control the response and use assertive communication

The ability to communicate is an important skill. Many of today’s inter- personal communication take place through writing. Targeted, concise and persuasive text can make all the difference when trying to convince someone of your ideas, services or products. Achieving results through proposals, reports, technical texts, emails, memos, etc. depends on your ability to successfully persuade your readers and help them understand your ideas and act on them.

For most people, the required skills for supervising others do not come naturally which means they need to learn and apply this new skill systematically. This course is designed to help delegates gain confidence in supervising others by knowing what areas they need to consider when leading people. It is ideal for those who are new to the supervisory role or those who have been leading but now want to improve their management skills by going through a formal training and tap into established methodologies on supervision and interpersonal skills.

This training will introduce to participants the need to embrace Industrial 4.0 in order to stay relevant in the new industry landscape which is very vital in today’s era of digital transformation. Most organisations today are already familiar with some Amazon Web Services (AWS) services and already use it for some of their projects, such as their website and other workloads, so it makes sense for them to explore Industrial IoT capabilities on AWS as well.

In today's dynamic business landscape, customer relationships play a pivotal role in determining an organization's success. However, when these relationships are not effectively nurtured, a cascade of detrimental effects can transpire. Failed communication, misunderstanding of customer needs, and an inability to empathize with their concerns can lead to strained interactions. The absence of genuine rapport-building may result in dissatisfied customers who are more likely to churn, tarnish brand reputation through negative word-of-mouth, and potentially seek alternatives. Moreover, conflicts that arise from mismanagement of objections and challenges can escalate, causing not only financial losses but also eroding trust and credibility.

Engagement between Immediate Managers (IM) and subordinates does not happen regularly. Failure to regularly monitor and assess performance issues will lead to difficulties in tracking non-performance and mitigating actions. Hence it is almost impossible to achieve performance targets. It is recommended that IM and subordinates conduct Performance Conversations to reduce gaps and the organisation should ensure all staff have the necessary skills to conduct performance conversations. In doing so, it is highly likely Extraordinary Business Results can be achieved.

Innovation can be a catalyst for the development and success of your business, and help you become accustomed to and grow in the marketplace. Being innovative does not mean inventing; innovation can mean changing your business model and adapting to changes in your setting to deliver better products or services. It's challenging to find an organisation today that would willingly discard innovation. This catchphrase has become the word of every company seeking to provide the latest and greatest solutions to its industry's difficulties. Nevertheless, if a company hopes to produce a firm flow of new and creative ideas, it must first recognise that innovation is more complex than forging ahead with the main suggestion that derives from.

The purpose of a domestic inquiry is to find out the truth of the allegations made against the employee. This aspect of fairness in the procedure of taking disciplinary action against an employee may often be a crucial factor in deciding whether the dismissal will be upheld by the Court. The objective of the domestic enquiry is to proceed with punishment to the accused employee if found guilty. No man can be punished without being heard.This experiential approach to domestic inquiry and dismissal is specifically developed by experts and specialists to help clients anticipate, prepare and embrace peak performance at the workplace. 

With the application of behavioural science, intellectual stimulation and communication skills, agile leaders challenge their followers to be creative and innovative, to question long-term assumptions, to reframe questions, and to use new methods and mindsets to solve traditional problems and questions. Leadership is termed successful when real and perceived differences are adjusted while preserving credibility, customer value, and profit margins. This experiential approach to leadership through behavioural science is specifically developed by experts and specialists to help corporate management anticipate, prepare and embrace peak performance at the workplace by applying effective techniques and strategies.

The reasons for the rise of its popularity and to the point of being made a first approach before court trials in several countries are quite obvious. Mediation is generally less expensive when contrasted to the expense of litigation or other forms of fighting. When parties want to get on with business or their lives, mediation may be desirable as a means of producing rapid results. The application of these skills would help to minimise workplace tension and reduce disputes that can hamper productivity and introduce delays and extra costs. Especially for the roles of managers, human resources teams or business partners among others. It takes a special skill to maintain peace and manage conflict"

One may complete their program or project on time. Even if they have done it within their budget and met the objectives of this project, their business operations are going just fine according to plan. But if a company’s overall strategy is wrong or has leakages, the business will eventually fail.

This experiential approach to negotiation is specifically developed by experts and specialists to help corporate management anticipate, prepare and embrace peak performance at the workplace by applying effective techniques and strategies.

The objective of the course is to provide participants with a comprehensive understanding of international trade, focusing on trade policies and regulations, incoterms, essential documentation, international payment methods, logistic and supply chain management as well as export and import procedures.  The course aims to equip participants with the essential knowledge and skills to navigate the complexities of international trade effectively. The outcome of the training is that participants will be better prepared to engage in international trade, make informed decisions, overcome challenges, and seize growth opportunities in the global marketplace.